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Legal

Cookie Policy

Avelis — eSIM Services. Which cookies and similar technologies we use, why we use them, and how you can manage your preferences.

Version: 2026-06Effective: 2026-06-01
Für dieses Dokument liegt noch keine Übersetzung in deiner Sprache vor. Es gilt die englische Fassung unten.

Scope

This Cookie Policy applies to the website withavelis.com and all related sub-pages (the "Website"), operated by Avelis Technologies UG (haftungsbeschränkt), Winterhuder Weg 29, 22085 Hamburg, Germany ("we" or "us").

It explains which cookies and similar technologies we use on our Website, the purposes for which we use them, and how you can manage your cookie preferences. It supplements our Privacy Policy.

What are cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet or similar) when you visit our Website. They allow your device to be recognised on a return visit and to store certain settings or information.

Cookies may be set by us (first-party cookies) or by third parties whose services we integrate into our Website (third-party cookies). Depending on their lifetime, we distinguish between:

  • Session cookies: automatically deleted when you close your browser.
  • Persistent cookies: remain on your device for a defined period, even after you close your browser.

Similar technologies

In addition to cookies, we use further similar technologies:

  • Web beacons / tracking pixels: tiny, invisible graphics embedded in web pages or emails that transmit information such as the time and frequency of access.
  • Local storage / session storage: browser-based storage mechanisms with similar functions to cookies but capable of holding larger amounts of data.
  • Fingerprinting: technical characteristics of your browser and device that may be used for identification. We do not employ active fingerprinting.

The rules set out in this Policy apply mutatis mutandis to these similar technologies.

The use of cookies on end devices in Germany is governed by § 25 of the Telecommunications-Telemedia Data Protection Act (TTDSG):

  • Technically necessary cookies: may be set without consent (§ 25(2) No. 2 TTDSG) where they are used solely to transmit a communication or to provide a service explicitly requested by the user.
  • All other cookies (functional, analytical, marketing): may only be set with your prior, freely given, informed and unambiguous consent (§ 25(1) TTDSG in conjunction with Art. 6(1)(a) GDPR).

We obtain your consent via our cookie banner, which appears on your first visit to our Website.

5.1 Technically necessary cookies

These cookies are essential for the Website to function. They enable core features such as navigation, security and the checkout process. Without these cookies, the Website cannot operate correctly. No consent is required.

Cookie nameProviderPurposeTypeDuration
_shopify_yShopifyUnique visitor ID for session management1st Party1 year
_shopify_sShopifySession token for authenticated users1st PartySession
_shopify_ssShopifyShopify session security (HTTPS)1st PartySession
_shopify_fsShopifyFirst page view in a session1st PartySession
cartShopifyStores the contents of the shopping cart1st Party2 weeks
secure_customer_sigShopifyAuthentication token for logged-in customers1st Party1 year
localizationShopifyStores the user's language preference1st Party1 year
cookie_consentAvelisStores the user's cookie consent decision1st Party1 year
avelis_langAvelisStores the user's language preference for the interface (strictly functional; no consent required)1st Party1 year

WhatsApp support button (no cookies). The floating "WhatsApp support" button on our Website loads no third-party script and sets no cookies. Nothing is transmitted until you fill in the short pre-chat form and actively confirm; only then is WhatsApp opened with a pre-filled message. Details of that processing are described in our Privacy Policy.

5.2 Functional cookies

Functional cookies enable enhanced features and personalisation. They may be set by us or by third-party providers whose services we have integrated. If you do not allow these cookies, some or all of these features may not work properly. Consent required (§ 25(1) TTDSG).

Cookie nameProviderPurposeTypeDuration
_shopify_sa_pShopifyMarketing and referral tracking for Shopify1st Party30 min.
_shopify_sa_tShopifyMarketing and referral tracking for Shopify1st Party30 min.
keep_aliveShopifyKeeps the customer session alive1st Party20 hrs.

5.3 Analytics and performance cookies

These cookies help us understand how visitors interact with our Website by collecting information anonymously. The insights we gain are used to improve the Website. Consent required (§ 25(1) TTDSG in conjunction with Art. 6(1)(a) GDPR).

Cookie nameProviderPurposeTypeDuration
_gaGoogle Analytics (Google Ireland Ltd.)Distinguishes users using a randomly generated number3rd Party2 years
_ga_XXXXXXXXGoogle AnalyticsStores session state for Google Analytics 43rd Party2 years
_gidGoogle AnalyticsDistinguishes users (daily)3rd Party24 hrs.
_gatGoogle AnalyticsThrottles request rate3rd Party1 min.

Plausible Analytics (cookieless). We also use Plausible Analytics, a privacy-friendly web analytics service provided by Plausible Insights OÜ (Estonia, EU), with all data processed and stored on servers within the European Union. Plausible does not set any cookies, does not use browser fingerprinting and does not collect or store any personal data or cross-site identifiers. It only records aggregated metrics such as page URL, referrer, device type, browser, operating system and country (derived from the IP address, which is never stored). Because Plausible stores no information on your device, no technical storage consent under § 25 TTDSG is strictly required; nevertheless we only load the Plausible script after you have accepted the "Analytics" category in our cookie banner. If you withdraw that consent, the script is removed and no further measurement takes place.

5.4 Marketing and advertising cookies

Marketing cookies are used to show visitors relevant advertisements and to measure the effectiveness of our advertising campaigns. They may be set by advertising partners and are used to build a profile of your interests. Consent required (§ 25(1) TTDSG in conjunction with Art. 6(1)(a) GDPR).

Cookie nameProviderPurposeTypeDuration
_gcl_auGoogle Ads (Google Ireland Ltd.)Stores and tracks conversions from Google Ads3rd Party3 months
_gcl_awGoogle AdsTracks the last click from a Google Ads campaign3rd Party90 days
IDEGoogle DoubleClick (Google Ireland Ltd.)Displays personalised ads based on browsing behaviour3rd Party13 months
test_cookieGoogle DoubleClickChecks whether the user's browser supports cookies3rd Party15 min.
_shopify_mShopifyMarketing tracking (anonymised)1st Party1 year

On your first visit to our Website, a cookie banner will appear allowing you to grant or withhold consent for each cookie category. You have the following options:

  • "Accept All": you consent to all cookie categories.
  • "Necessary Cookies Only": only technically necessary cookies are set; all other cookies are rejected.
  • "Customise Settings": you can decide individually for each cookie category.

Your consent decision is stored in a cookie (see Section 5.1, "cookie_consent") and is valid for 12 months, after which you will be asked for your consent again.

You can change your cookie settings at any time by clicking the "Cookie Preference" link in the footer of our Website.

We manage cookie consent with our own consent management platform, which stores your decision locally in your browser and passes it on to Google Consent Mode v2 and the Shopify Customer Privacy API. No consent data is shared with a third-party consent vendor.

Disabling cookies in your browser

You can configure your browser to reject cookies entirely, or to notify you before a cookie is set. Please note that disabling all cookies may result in core Website features (e.g. shopping cart, login) no longer being available.

Instructions for common browsers:

  • Google Chrome: chrome://settings/cookies
  • Mozilla Firefox: about:preferences#privacy
  • Apple Safari: Settings > Privacy > Cookies and Website Data
  • Microsoft Edge: edge://settings/cookies

For more information, see the European Commission's guidance on cookies.

Third-party providers and international data transfers

Some of the third-party cookies described in this Policy (in particular Google Analytics and Google Ads) transfer data to the United States. Google Ireland Limited is certified under the EU-US Data Privacy Framework, based on the European Commission's adequacy decision of 10 July 2023.

For all other third-party providers that process data outside the EEA, we ensure an adequate level of data protection through EU Standard Contractual Clauses (Art. 46(2)(c) GDPR).

For further details, please see our Privacy Policy.

Opting out of advertising cookies

In addition to the cookie settings in your browser or via our cookie banner, you can opt out of advertising cookies directly with the relevant providers:

We reserve the right to update this Cookie Policy as necessary, for example when we add or remove services or when legal requirements change. The current version is always available at withavelis.com/cookies. For material changes, you will be asked for your consent again via our cookie banner.

Contact

If you have any questions about this Cookie Policy or our data processing practices, please contact us at:

Avelis Technologies UG (haftungsbeschränkt)
Winterhuder Weg 29
22085 Hamburg, Germany
Email: support@withavelis.com

Zuletzt aktualisiert: 2026-06-01