Last updated: 2026-08-04
Legal
Delivery and Shipping Policy
Avelis — eSIM Services. How and when your eSIM is delivered, what you receive, and what to do if no email arrives.
Version: 2026-08Effective: 2026-08-04
Legal
Avelis — eSIM Services. How and when your eSIM is delivered, what you receive, and what to do if no email arrives.
Last updated: 2026-08-04
All products offered in our shop are digital eSIM profiles. There is no physical shipment. Therefore no shipping costs apply – neither domestically nor internationally.
Delivery is automatic, by email to the address you provided during checkout – usually within a few minutes after your payment has been received successfully.
In rare cases (e.g. high load or payment verification) delivery can take up to 30 minutes. If you have not received an email after 30 minutes, please check your spam folder first and then contact our support team.
After completing your order you will receive an email containing:
To install the eSIM you need:
Please check before purchase whether your device supports eSIM. You can find an overview of compatible devices in our Help Center.
Because delivery is entirely digital, you can order and receive our eSIMs from anywhere in the world. There are no delivery zones or country-specific shipping restrictions.
Please note: by placing your order you expressly consent to the immediate provision of the digital content before the withdrawal period expires, and you acknowledge that your right of withdrawal lapses once performance begins. Details can be found in our withdrawal information.